Service Updates: COVID-19

December 22, 2021

Upon consideration and review of the current state of the pandemic, local and provincial data, and emerging evidence about the transmission of the variant Omicron, CMHA Thames Valley Addiction and Mental Health Services is taking appropriate steps to optimize protection and will move forward with a precautionary approach for the safety of our staff, participants and clients.

As a result, we will be adjusting our operations effective midnight Wednesday, December 22, 2021, which will include reinstating virtual services where appropriate and limiting the number of group activities in-person. Additional details for each site and specific services are below.

Reminder that our hours will be different during the holidays, separate from anything related to COVID-19. To see our holiday hours, please click here.

We will continue to inform individuals and the community of further changes to our programs and services as they occur.

IN CRISIS? The Crisis Centre as well as the Reach Out and Support Line programs will continue to operate as usual. Walk-ins are welcomed to the Crisis Centre, located at 534 Queens Ave in London.

How does this adjustment affect our programs and services?

My NeedsWhat do I do?
I am in crisis. I need immediate mental health and/or addictions information or support.CALL REACH OUT 24/7
519-433-2023 or 1-866-933-2023
OR WEBCHAT at www.reachout247.ca
Crisis Centre:
Open 24/7 for walk-in support
534 Queens Ave, London
Our 24/7 Crisis Centre remains open to provide mental health and/or addictions support to individuals in need.

All individuals will be screened using the pre-screener when arriving at the Crisis Centre and required to wear a mask.
Rapid Access Addiction Medicine (RAAM) Clinic:
200 Queens Ave, 2nd Floor, London
519-673-3242 x 281
Our RAAM Clinic remains open to provide substance use support to individuals in need. Call 519-673-3242 x281 to book an appointment or drop-in. Clinic hours are:
• Mondays, 8:30am – 11:30am and 12:30pm – 3:30pm
• Tuesdays, 8:30am – 11:30am
• Wednesdays, 7:30am – 10:30am

All individuals will be screened using the pre-screener when arriving and required to wear a mask.
I need supportive listening.
Feeling stressed, overwhelmed, anxious
CALL SUPPORT LINE 24/7
519-601-8055 or 1-844-360-8055
I need information and/or access to MENTAL HEALTH services for myself or someone else.Connect with our Intake Team at 519 434 9191 x2223, by email iabs.intake@cmhamiddlesex.ca or fill out the welcome form. The team is available Monday to Friday, 8:30am – 7:30pm.

Outside of business hours, call REACH OUT at
519-433-2023 or 1-866-933-2023
I need information and/or access to ADDICTION services for myself or someone else.Connect with our Intake Team at 519-673-3242 x222. If you are concerned about someone else’s addiction concerns, contact our intake team at 519-673-3242 x284. The team is available Monday to Friday, 10:00am – 3:00pm.

Outside of business hours, call REACH OUT at
519-433-2023 or 1-866-933-2023
I am a social service or healthcare provider and would like to refer an individual to CMHA TVAMHS.Please connect with our Intake Team by filling out the referral form and email to iabs.intake@cmhamiddlesex.ca.
London Sites:

534 Queens Ave, London
519-668-0624
ONLY ESSENTIAL SERVICES ON-SITE.


200 Queens Ave, 2nd floor, London
519-673-3242 x222
By appointment only
If you have a CMHA staff contact, please connect with them by phone/email or call reception 519-668-0624 OR 519-673-3242 (phone answered and monitored Monday to Friday, 8:30am – 4:30pm).

Outside of business hours, call REACH OUT at
519-433-2023 or 1-866-933-2023

Please note that as of 4:30pm on Thurs Dec 23, our 534 Queens Ave site is only open to essential service users and staff, which includes crisis services and select clinical services. This is temporary and we will communicate all further updates.
My Sisters’ Place
*Currently operating at the London Coffee House
371 Hamilton Rd, London
Open Monday to Friday, 12:00pm – 1:00pm and 3:00pm – 4:00pm and on weekends, 11:00am – 1:00pm.

Handing out bagged lunches, hot coffee, snacks, harm reduction, basic needs and connect for information & resources.

Also accepting donations at this location Monday to Friday 1:00pm – 3:00pm. Please go to the rear gate on Redan Street. Upon arrival, call 519-204-4719.
Strathroy Site:
21 Richmond St, Strathroy
519-245-0120
By appointment only
If you have a CMHA staff contact, please connect with them by phone/email or call reception at 519-245-0120 (phone monitored and answered Monday to Friday, 8:30am – 4:30pm.

Outside of business hours, call REACH OUT at
519-433-2023 or 1-866-933-2023
Exeter Site:
149B Thames Rd W, Exeter
519-235-0335
By appointment only
If you have a CMHA staff contact, please connect with them by phone/email or call 519-235-0335 (phone monitored and answered Monday to Friday, 8:30am – 4:30pm).

Outside of business hours, call the Huron-Perth Helpline and Crisis Response Team at
1-888-829-7484
Elgin Sites:

110 Centre St, St. Thomas
519-633-1781
By appointment only

10 Mondamin St, St. Thomas
519-673-3242 x222
By appointment only
If you have a CMHA staff contact, please connect with them by phone/email or call 519-633-1781 OR 519-673-3242 x222, depending on which site you usually attend (phones monitored and answered Monday to Friday, 8:30am – 4:30pm).

Outside of business hours, call REACH OUT at
519-433-2023 or 1-866-933-2023
Oxford Sites:

522 Peel St, Woodstock
519-539-8055

41 Broadway St, Tillsonburg
519-842-9425
By appointment only

19 King St E, Ingersoll
N5C 1G3
By appointment only
Our Woodstock office remains open Monday to Friday, 9:00am to 4:00pm, for crisis services and walk-ins, and can provide mental health and/or addictions support to individuals in need.

All individuals will be screened using the pre-screener when arriving and required to wear a mask.

Outside of business hours, call REACH OUT at
519-433-2023 or 1-866-933-2023
Housing intake supportWe continue to accept and review referrals for our housing programs. Please visit the Housing section on our homepage.
Groups, Trainings or WorkshopsGroups, Trainings or Workshops We have begun to offer groups online as well as continue to offer some groups in-person when safe to do so. Indoor groups will be capped at five individuals while outdoor groups will be capped at ten individuals. No food or drink will be served during any groups. To see what is available or to register view our current Program Guide.

Any questions regarding groups or trainings, please email education@cmhamiddlesex.ca.