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For mental health or addictions information, support or crisis services, contact Reach Out at 519-433-2023
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CMHA TVAMHS will ensure that complaints by individuals will not result in retaliation or barriers to services. Client complaints are reported quarterly to the Director of Quality, Performance and Risk and a summary annually to the Board of Directors as part of the Risk and Safety Report. Report summaries track trends, areas needing improvement, actions that have been taken, as well as making recommendations for further improvements, as necessary.
Our complaint form can be accessed below or by clicking here.