For mental health or addictions information, support or crisis services, contact Reach Out at 519-433-2023
or 1-866-933-2023.

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We Are Moving Out of 534 Queens Ave Permanently

As of Monday June 20, 2022, CMHA Thames Valley Addiction and Mental Health Services will permanently vacate its site at 534 Queens Ave in London. All services and staff located at this site will relocate to other sites.

As of Monday June 27, 2022, our transitional case management services and corporate services will commence at 200 Queens Ave, 2nd floor, London. Please know there will be no break in service – during the week of June 20 to June 27, our TCMs will provide support to their clients virtually or at a different location, which will be communicated directly to their own clients.

Please know that clinical services located at 534 Queens Ave (including injection clinics, foot care clinics, and psychiatry clinics) are relocating to our newly reopened Crisis Centre at 648 Huron Street in London. They will commence at this location in late June (date TBC). *Learn more about the Crisis Centre’s reopening here.

Why are we moving?

We are thrilled to be moving the services mentioned above to our site at 200 Queens Ave so we can provide support at one central location and at a more accessible space. Services already located at 200 Queens Ave include addiction transitional case management, the Rapid Access to Addiction Medicine (RAAM) Clinic, the Community Opioid Addiction Program, problem gambling and behaviour addiction support, and substance use counselling among others.

This move will also allow newly amalgamated teams to work under one roof, following our integration of CMHA Elgin-Middlesex, CMHA Oxford, and Addiction Services of Thames Valley.

How do I get to 200 Queens Ave?

200 Queens Ave is located on the corner of Queens Ave and Clarence Street in London. The closest major intersection is Richmond Street and Dundas Street. Our site is located on the 2nd floor, which is accessible by using the elevators in the lobby, directly through the front doors.

By Car:

There are a few parking lots nearby, including three City of London Municipal Lots:

Currently, the City of London is offering two-hour complimentary municipal parking in London’s core. Residents and visitors wishing to take advantage of this opportunity will need to use the Honk app to access parking from their phone, tablet or computer. Enter the code CORE under “Add Promo” at time of checkout.

As an alternative to using the Honk app, motorists can access two hours of complimentary parking by contacting Parking Services at 519-661-4537, providing their licence plate number and the zone ID for the location in which they would like to park.

By Bus:

By bus, there are several options as many bus routes, listed below.

**Please be aware that some stops will be impacted by construction throughout the summer and fall due to Phase 2 of Downtown Loop construction. This includes construction on Queens Ave from Wellington Street to Ridout Street North and Ridout Street North between Fullarton Street and King Street. This project is anticipated to start in March 2022 and expected to finish in December 2022 (with limited spring 2023 carry-over work.) More details here.

Intersection / Bus StopBus Routes
Queens Ave & Richmond StRoute 2: Natural Science to Trafalgar Heights/Bonaventure
Route 3: Downtown to Argyle Mall
Route 4: Fanshawe College to White Oaks Mall
Route 5: Argyle Mall to Byron (West)
Route 6: Natural Science to Parkwood Institute
Route 7: Westmount Mall to Argyle Mall (West)
Route 9: Whitehills to Downtown (West)
Route 12: Downtown to Wharncliffe & Wonderland (South)
Route 13: Masonville Mall to White Oaks Mall/Westminster Park
Route 15: Huron Heights to Westmount Mall
Route 19: Downtown to Stoney Point (West)
Route 20: Fanshawe to Beaverbrook (West)
Route 90: Masonville Mall to White Oaks Mall
Route 94: Argyle Mall to Natural Science (West)
Route 102: Natural Science to Downtown
Route 104: Fanshawe College to Ridout & Grand
Route 106: Natural Science to Downtown  (North)
King St & Richmond StRoute 5: Argyle Mall to Byron (East)
Route 7: Westmount Mall to Argyle Mall (East)
Route 9: Whitehills to Downtown (East)
Route 12: Downtown to Wharncliffe & Wonderland (North)
Route 19: Downtown to Stoney Point (East)
Route 20: Fanshawe to Beaverbrook (East)
Route 94: Argyle Mall to Natural Science (East)
Wellington St & Dundas StRoute 1: Kipps Lane to Pond Mills Rd/Kind Edward
Dundas St & Richmond StTicket Office

Will this change the referral process?

No. At this time, only the physical addresses have changed. All existing fax numbers and emails remain the same and can continue to be used for referral submissions.

If you have questions that were not addressed above, please email

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